Privacy Policy
Dernière mise à jour : 23 août 2026
Les Hauts d’Ainhoa respects your privacy and is committed to protecting the personal information you provide when using this website.
This Privacy Policy explains what information may be collected through www.leshautsdainhoa.com, why it is collected and how it is used.
1. Data controller
The data controller is the individual business operating Les Hauts d’Ainhoa.
Les Hauts d’Ainhoa
406 Harrazpiko Bidea
64250 Ainhoa
France
For any question concerning your personal data, you can contact us using the contact details provided on the website.
2. Information we collect
Depending on how you use the website, we may collect the following information:
your name and contact details when you contact us;
information contained in messages or enquiries you send us;
information required to process a booking, when online booking is available;
technical information concerning your visit to the website, such as pages viewed, browser type and approximate location;
your cookie preferences.
We only collect information that is necessary for the purposes described below.
3. Why we use your information
Personal information may be used:
to respond to enquiries;
to manage requests and bookings;
to provide information relating to a stay at Les Hauts d’Ainhoa;
to administer and improve the website;
to understand how visitors use the website;
to comply with our legal and accounting obligations.
The legal basis for processing will depend on the purpose concerned and may include the performance of a contract, compliance with a legal obligation, our legitimate interests in operating the website, or your consent.
These are among the legal bases recognised by the GDPR.
4. Contact forms and correspondence
When you contact Les Hauts d’Ainhoa through the website or by email, the information you provide is used solely to respond to your request and, where relevant, to prepare or manage your stay.
Your information is not sold to third parties or used for unrelated advertising purposes.
5. Bookings and payments
When online booking is available, information necessary to manage the booking may be collected, including your name, contact details, dates of stay and information relating to your reservation.
Payment information may be processed directly by a secure third-party payment provider. Les Hauts d’Ainhoa does not retain full payment-card details.
Information relating to bookings and payments may be retained for the period necessary to fulfil the booking and meet applicable legal, accounting and tax obligations.
6. Website statistics
We may use website analytics tools to understand how visitors find and use the site. These tools can provide information such as pages visited, approximate geographical area, device type and traffic source.
Where consent is required for analytics cookies, these cookies are only activated after you have given your consent through the cookie banner. CNIL notes that audience-measurement trackers require consent unless they meet specific exemption conditions.
7. Cookies
This website uses cookies necessary for the correct operation and security of the site. With your consent, it may also use analytics cookies.
You can accept, reject or change your cookie choices at any time by opening Cookie Preferences.
Further information about the cookies currently used on the website is available directly through the Cookie Preferences panel.
8. Third-party services
Certain technical services used to operate this website may process limited personal data on our behalf. These may include website hosting, analytics, security, anti-spam, email and payment services.
These providers receive only the information necessary to provide their services and are required to handle personal information appropriately.
Where a service provider processes personal data outside the European Economic Area, the transfer must be carried out in accordance with applicable data-protection law.
9. How long we keep your information
Personal information is kept only for as long as necessary for the purpose for which it was collected and, where applicable, for the periods required by French law.
For example, correspondence that does not result in a booking does not need to be retained indefinitely, while information connected with a financial transaction may need to be retained for legal and accounting purposes.
The GDPR allows either a specific retention period or clear criteria for determining it.
10. Your rights
Under the General Data Protection Regulation (GDPR), you may have the right to:
access the personal information held about you;
request correction of inaccurate information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
request portability of your data where applicable;
withdraw your consent at any time where processing is based on consent.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact Les Hauts d’Ainhoa using the contact details provided on this website.
You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data-protection authority.
11. Changes to this policy
This Privacy Policy may be updated when the website or the services offered by Les Hauts d’Ainhoa change.
The version published on this website is the version currently in force.
12. Language
This English Privacy Policy is provided for the convenience of English-speaking visitors.
In the event of any discrepancy between this translation and the original French version, the French version shall prevail.