Terms & Conditions – Les Hauts d’Ainhoa

1. Booking & Payment

  • Your booking is confirmed once full payment is received via our secure payment system.

  • Prices are in euros (€) and include all applicable taxes.

  • According to French law, proof of id must be provided on or before arrival.

2. Cancellation Policy

  • Full refund if cancelled more than 30 days before arrival.

  • 50% refund if cancelled 14–29 days before arrival.

  • No refund if cancelled less than 14 days before arrival.

  • All cancellations must be confirmed in writing by email.

3. Check-in & Check-out

  • Check-in: from 4:00 PM

  • Check-out: before 11:00 AM

  • Different times may be possible on request and subject to availability.

4. House Rules

  • No smoking inside.

  • No pets allowed.

  • No parties or events.

  • Respect neighbours: keep noise to a minimum between 10:00 PM and 8:00 AM.

  • Use of the pool and hot tub is at your own risk; children must be supervised at all times.

5. Care of the Property

  • Please leave the property clean and tidy.

  • Report any damage or malfunction immediately.

  • Significant damage may be charged.

6. Liability

  • The owner accepts no responsibility for loss or theft of personal belongings.

  • Guests must have personal liability insurance (“holiday rental” cover) for the duration of their stay.

By confirming your booking, you agree to these terms and conditions.